At Tesla Power Water Purifiers, customer satisfaction is our top priority. We aim to ensure that every product you purchase meets your expectations in quality and performance. Please read our refund and return policy carefully before making a purchase.

Eligibility for Return or Replacement

You may request a return or replacement under the following conditions:

  • You have received a defective, damaged, or wrong product.
  • The product is unused, uninstalled, and in its original packaging with all accessories, manuals, and warranty cards.
  • The return request is made within 7 days of delivery.

Non-returnable items:

  • Products damaged due to misuse, improper installation, or unauthorized repairs.
  • Products showing signs of wear, usage, or water contamination.
  • Consumable parts like filters, cartridges, or accessories that have been opened or used.
  • Items sold under promotional or clearance offers (unless damaged on arrival).

How to Request a Return

To initiate a return or replacement:

  1. Contact our customer support team at [Insert support email] or [Insert phone number] within 7 days of delivery.
  2. Provide your order number, invoice copy, and photographs/videos showing the issue.
  3. Our team will review your request and guide you through the pickup or inspection process.

Once approved, the item will be collected by our authorized courier or service partner for evaluation.

Inspection and Approval

All returned items are inspected by our quality control team.

  • If the issue is verified and the product qualifies for a return or replacement, we will process the replacement or refund.
  • If the claim is found invalid (e.g., product not defective or damaged due to misuse), the item will be returned to you at your cost.

Refund Process

Once your return is approved, refunds will be processed as follows:

  • Refunds are made to the original payment method used during purchase (Credit/Debit Card, UPI, Net Banking, Wallet, etc.).
  • Refunds are typically initiated within 7–10 working days after product inspection and approval.
  • Shipping or handling charges (if any) are non-refundable.

Replacement Policy

If you opt for a replacement instead of a refund:

  • A replacement unit of the same model will be shipped once the returned product passes inspection.
  • If the same model is unavailable, we may offer an equivalent product or a full refund.

Order Cancellations

  • Orders can be cancelled before dispatch by contacting our support team.
  • Once shipped, the order cannot be cancelled.
  • Refunds for cancelled orders will be processed within 5–7 working days.

Damaged or Missing Items

If your order arrives damaged, incomplete, or with missing components:

  • Please report it to [Insert support email] within 48 hours of delivery.
  • Provide unboxing photos or videos for faster resolution.

Shipping for Returns

  • For approved returns, we will arrange the pickup at no additional cost (for defective or wrong items).
  • For returns not due to our fault, customers may need to bear the return shipping cost.

Warranty and Service

All Tesla Power Water Purifiers come with a standard manufacturer’s warranty. Warranty coverage and duration vary by model. Please refer to your warranty card or product manual for details.

For warranty claims or service support, contact our authorized service center or email [Insert warranty support email].

Contact Us

For questions or assistance regarding returns, refunds, or replacements, please contact:

Tesla Power Water Purifiers
Email: info@teslapowerwaterpurifiers.com
Phone: +918830049390
Address: Wolf Ventures,5-Chandrahas, Pune,MAHARASHTRA- 411037
Website: teslapowerwaterpurifiers.com